Southeast Asia Response Guide 2021
This eBook titled The Best of Business Strategies In The New Normal is an outcome of our discussions with business leaders across prominent industries and business functions from the Southeast Asian region.
It captures the best of bounce-back strategies for the emerging industries and business functions in the Southeast Asian region, and will be a go-to guide for most businesses in the region.
Report highlights
- Focus on the Last-Mile Delivery
- Increase in Ancillary Revenues
- Digital-First Approach
- The upsurge of Audio Platforms
- Rise of Self-service platforms
- Redesigning Supply Chain
- Remote & Virtual Work Force
- AI & Digital transformation
- Service Delivery Innovations
- Data Driven Marketing
“We are innovating by creating newer digital models to enhance interactions and experiences. And we're looking a lot more on the front-end agility and ensuring the back end can support any customization required at the front-end.”
Anil GautamManaging Director, DHL eCommerce, Malaysia 
“The proudest innovation that we did is that we built a system that identifies a non-performing route voluntarily and automatically launches aligned marketing campaigns without any human intervention and manual analysis.”
Ravi ShankarChief Growth Officer, AirAsia 
“When businesses start to plan, the focus should be on incremental innovation, incremental benefit, and incremental improvement on the current existing product, or is basically switching towards a very new product.”
Johnny WidodoCEO, OLX Group, Indonesia 
“It is about removing things that you do not need; it could be just the middleman or the technology to simplify the business operations. It should have happened before COVID, but nobody focused on it until things happened.”
Aaron FooHead of Product Strategy, iCar Asia 
“After the wave of remote or work from anywhere trend, the extension of that trend will be many employers also allowing for BYOD, Bring Your Own Device. And because of this, the whole IT security landscape will evolve.”
Karunjit Kumar DhirCo-founder, SCIKEY 
“Everything about our service is digital and mobile-first. We found that people had more time to pause and sort out their finances. We also found that people were more responsive to interacting with financial services in a digital way.”
Walter de OudeFounder of Singlife and Deputy Chairman, Aviva Singlife
