Transforming CX through GCCs
Are you a global enterprise looking to upgrade your Digital CX game through the India shared service centers?
This eBook explores how top global brands tech-enable their digital customer experience through the Indian GCC model, with the potential of the in-house GCC model, real-world use cases, and actionable insights gathered from the leaders running them.
This eBook will acquaint you with
Potential
Exploration of the potential of GCCs in the Digital CX space
Use cases
Use cases of Indian GCCs empowering CX for Global Enterprises
Insights
Actionable insights by Key Opinion Leaders of Indian GCCs
Insights shared by GCC leaders
Developing a Profound Understanding of Your Customer Needs and Carving Out Strategies Reflecting the Ambitions of Specific Customer Cohorts
Digital Transformations in the Post-Pandemic Scenario Have Accelerated the Need to Maintain a Balance Between the Accurate Delivery of Strategic Programs and Tactical Quick Fixes
Going Beyond the Obvious is an Approach for the Healthcare Sector in the Post-Pandemic Era
Tailored Digital Strategies to Address the Specific Needs of Each Business Division
“We should ensure that the change is adopted well both in the customer experience ecosystem and within the organization to consider any digital transformation initiative effective”
Vineet DwivediGlobal Head, Alcon Global Services 
“The hybrid model of in-house capabilities and specialized third-party expertise enables us to navigate the complexities of digital transformation effectively”
Sharda Nenwani GuptaMD & Global Business Services Head, India 
“From the perspective of improving awareness and customer experience (CX) levels, insurers will focus on expanding their reach through API plug-ins and integrate more self-service options across their digital platforms”
Geetanjali Chugh KothariCMO, Future Generali India Life Insurance 
“We should evaluate the actual need for something to be automated and not just for the sake of it; otherwise, we will end up automating a bad process”
Vivek VeeraraghavanSVP of Digital Transformation APAC, Northern Trust
