Download your free copy

How are Top Global Brands Tech-Enabling their Digital Customer Experience through the Indian GCC Model

Are you a global enterprise looking to upgrade your Digital CX game through the India shared service centers?

Download your free copy

How are Top Global Brands tech-enabling their Digital Customer Experience through the Indian GCC Model

Are you a global enterprise looking to upgrade your Digital CX game through the Indian Shared Service Centres?

This E-book will acquaint you with

Brought to you by

GCC Insights by

View Insights shared by GCC Leaders

2024 Outlook on Maturing Digital CX and the Role of Indian GCCs

Developing a profound understanding of your customer needs and carving out strategies reflecting the ambitions of specific customer cohorts

Digital transformations in the post-pandemic scenario have accelerated the need to maintain a balance between the accurate delivery of strategic programs and tactical quick fixes

Going Beyond the Obvious Is an Approach for the Healthcare Sector in the Post-Pandemic Era

Tailored Digital Strategies to Address the Specific Needs of Each Business Division

"We should ensure that the change is adopted well both in the customer experience ecosystem and within the organization to consider any digital transformation initiative effective"

"The hybrid model of in-house capabilities and specialized third-party expertise enables us to navigate the complexities of digital transformation effectively"

"From the perspective of improving awareness and customer experience (CX) levels, insurers will focus on expanding their reach through API plug-ins and integrate more self-service options across their digital platforms"

"We should evaluate the actual need for something to be automated and not just for the sake of it; otherwise, we will end up automating a bad process"